Shipping policy
At Sencillo, we handle fulfillment ourselves — no third-party dropshipping, no uncertain timelines. Every order is packed and shipped directly by us so you know exactly what to expect.
Free Shipping Across the European Union
We offer free shipping on all orders to countries within the European Union. No minimum order, no hidden fees — the price you see is the price you pay.
EU countries include: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
Estimated Delivery Times
Delivery times are estimates and may vary depending on your location and local postal services.
Netherlands: 2–4 business days
Western Europe (DE, BE, FR, etc.): 4–7 business days
Rest of EU: 5–10 business days
Order Processing
Orders are processed within 1–3 business days of being placed. You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Please note that processing times do not count toward the estimated delivery window.
Tracking Your Order
Once your order has shipped, you will receive an email containing your tracking number. You can use this to follow your package in real time. If you have not received a tracking email within 4 business days of placing your order, please contact us.
Shipping Outside the EU
We ship worldwide. Orders to countries outside the European Union are subject to a shipping fee, which will be calculated and displayed at checkout based on your location and order weight. Please note that international orders may also be subject to local customs duties or import taxes, which are the responsibility of the recipient.
Incorrect or Incomplete Address
Please double-check your shipping address before completing your purchase. Sencillo is not responsible for packages lost or delayed due to an incorrect or incomplete address provided at checkout. If you notice an error immediately after placing your order, contact us as soon as possible and we will do our best to correct it before dispatch.
Lost or Damaged Shipments
If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at the email below. We will investigate with the carrier and work to find a resolution as quickly as possible. We take full responsibility for getting your order to you safely.
Returns & Exchanges
For information on returns and exchanges, please refer to our Return Policy. Return shipping costs may apply depending on the reason for return.
Contact Us
Have a question about your shipment? We're happy to help.
Email: contact@sencilloonline.com